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“Forrest’s
Innovation Creation Process (ICP) interjects
a “right brain/left brain” approach
to the integration of Lean and Six Sigma
tools at both the project execution and
enterprise level. ICP offers a practical
method for organizations to use innovation
to improve products, programs, services,
processes, and organizational effectiveness,
as promoted by the Baldrige Criteria for
Performance Excellence. MBA Programs worldwide
should consider incorporating the ICP process
into their curriculum in their preparation
of future global leaders.”
Donald
C. Fisher, Ph.D.
Executive Director
MSQPC – The Quality Center
Memphis, TN
(2007 National Baldrige Examiner and author
of six Baldrige-based books)
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