A peer-review published article titled “30,000-foot-level Performance Metric Reporting” by Forrest Breyfogle describes the reporting of measurements from an in-flight airplane point of view.
When the airplane is at an elevation of 30,000 feet, passengers can see a big-picture view of the landscape from a window. When the airplane is at 50 feet during landing, passengers view a much smaller, more detailed portion of the landscape. The PDF article that is available for download through a link at the end of this page, helps explain the need for analyzing and improving business processes from a bird’s-eye viewpoint.
The PDF article described 30,000-foot-level performance metric reporting approach uses infrequent subgrouping or sampling to capture from a high level how a process is performing relative to overall customer needs.
With this process-tracking and reporting approach, when an expected future performance statement for a process is undesirable, the improvement metric is “pulling” for a process improvement effort to change either the process’s steps or its inputs so the process output transitions to an enhanced level of performance. Demonstration and quantification of the results of an improvement is a 30,000-foot-level individuals chart transitioning to an enhanced level of performance.
30,000-foot-level performance metric reporting
In this 14 page PDF, issues with current control charting and process capability reporting practices are described. Included also is what can be done to overcome these shortcomings with a 30,000-foot-level report-out. An easy-to-use no charge add-in to Minitab is available that makes 30,000-foot-level chart creation easy.
Described in the PDF is a Key Performance Indicator (KPI) reporting methodology that overcomes the traditional measurement-reporting issues highlighted in a 1-minute video that highlights traditional scorecarding issues. The 30,000-foot-level predictive performance methodology can be an integral part of an Integrated Enterprise Excellence (IEE) enhanced operational excellence system. The Enterprise Performance Reporting System (EPRS) software can be used to automatically update 30,000-foot-level report-outs throughout an organization.
University of Texas sponsored public Lean Six Sigma Green Belt, Black Belt, and Master Black Belt training provides hands-on guidance on how organizations create and benefit from 30,000-foot-level reporting for their work environment.
ASQ Six Sigma Forum February 2014 published peer-reviewed-article titled “30,000-foot-level Performance Metric Reporting” by Forrest Breyfogle describes the reporting of measurements from an airplane point of view. Downloaded this article through the following link.Download
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