Amazon Business Leadership System Book Video

A Business Leadership System Book Video is available on the Amazon-book page for Leadership System 2.0: Implementing Integrated Enterprise Excellence.

Leadership System 2.0 is available in paperback, e-book, and audio-book formats

Amazon Leadership System 2.0 Book Video

Frank highlighted the following in his Leadership book video:

  • This book is a continuation of the storyline that began in Management 2.0, where four golfing friends uncover some elephant in the room issues that occur in their organizations and discover what they should do differently to resolve the problems.
  • In this book, Leadership System 2.0, one of the four golfing buddies, Jorge, and his wife, Sandra, have an automobile accident. Sandra suffered a critical injury in the mishap. An ambulance transferred Sandra to the closest hospital, not the hospital where Jorge works. In Harris Hospital, Jorge had implemented the books-described Integrated Enterprise Excellence business management system.
  • During Sandra’s surgery and experiences in City Hospital, Jorge reflected on Harris hospital’s implementation of Integrated Enterprise Excellence (IEE), which addressed many of the issues he saw prevalent at City Hospital where Sandra was being treated. The scary thing to Jorge is some of these issues could be life-threatening to his wife.
  • The book described how Harris Hospital and other organizations could implement the IEE system using an Enterprise Performance Reporting System or EPRS methodology.

Frank found five EPRS described functions to be particularly beneficial as describe in his Leadership Book Video.

  • The first benefit is that EPRS can provide automatic daily updated reported metrics from a process-output, or 30,000-foot-level perspective.
  • The second benefit is that EPRS can link 30,000-foot-level operational process output responses throughout an organization to the processes that created the metrics. This metric-process linkage is accomplished through a clickable IEE value chain. An IEE value chain offers a vehicle for complete organizational transparency, thus avoiding any fear of shooting the messenger when bad news is observed at some level in an overall organization’s hierarchy.
  • The third benefit is that EPRS provides a means to provide a convenient metric reporting where these operational performance metrics are often predictive. If a futuristic estimate is undesirable, this need then “pulls” to create a process-improvement project.
  • The fourth benefit is that EPRS provides a methodology to create an analytically determined enterprise improvement plan or EIP where improvement efforts focus on improving the big-picture metrics such as profitability. Also, the process owner of the performance metric to be enhanced asks or demands timely completion of projects in their area. Either monthly or quarterly, he/she will give a project status report to their leadership.
  • The fifth benefit is that EPRS provides a means to report and track the EIP improvement project’s progress where there is 24×7 visibility to all authorized, from the organization’s operations level to the CEO.


After Sandra’s hospital discharge, the book described a Chamber of Commerce meeting where the concepts Jorge implemented at Harris could apply to a variety of organizations, not only for-profit organizations. Told was how organizations such as non-profits, schools, and government agencies could benefit from IEE.

Frank highly suggested purchasing Leadership System 2.0: Implementing Integrated Enterprise Excellence.

Leadership Book Video: Leadership System 2.0

Two Amazon Book Reviews

  1. Ever have a disconnect between your metrics and your outcomes? Learn some of the whys and some techniques for avoiding this unfortunate situation. This (book) is the 2nd book in a 2-book set, and I was able to implement some of the techniques and recommendations from both volumes right away. Selecting and monitoring metrics & outcomes is always a challenge in an organization. You’re battling history, tradition, data challenges, and arbitrary improvement targets. This book provides the skills & examples you need to overcome those challenges, measure the right things, and be able to predict outcomes rather than wait to respond to them after the fact. – Cheryl Tulkoff
  2. This is the next generation book in the field of Business Excellence. It takes many of the fundamental elements of DMAIC, DFSS, Lean, Six Sigma, TQM, etc. and expands on the fundamental strengths of these methodologies, highlights the weakness of each and provides a new analytics based methodology that businesses can use to improve their performance. This is a great foundational book that should be read and used by all types of businesses. – Andrew Lux
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