Rick Haynes

Developing a new theory at work – Causation or Correlation

I am involved with statistical work to understand a process failure.  We know there was a process breakdown somewhere.  It is easy to recognize the artifact that was developed because of the problem.  But can the problem be fixed without understanding the generating cause.  Probably not. Lean Six Sigma training and Root Cause Analysis provides …

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Does the quality expectation change with the size of a business?

I have worked with Lean Six Sigma and quality in business my entire career.  I have always believed that “Quality Expectation” was a uniform and consistent goal that all organizations strive to achieve. But, most of my experience has been in larger companies which had biased my view, which I have recently realized.  I now …

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Different views of Quality: Internal vs. Consumer

What is Quality? Sometimes this question is respect to a Lean Six Sigma topic to improve quality and in other cases it might be about how to define quality with respect to metrics and dashboards. One perspective is whether this “What is Quality? question is from an internal or external view of quality.

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