A Business Process Management System in Hospitals proves to be a beneficial methodology for both day-to-day and strategic operations when BPM is structurally integrated with Enterprise Process Management (EPM). An Integrated Enterprise Excellence (IEE) approach for this integration makes organizations’ workflow more effective and efficient while providing the ability to cope up with the ever-changing conditions and environment.
Business Process Management System in Hospitals – The Benefits
An IEE Business Process Management System in Hospitals helps alleviate human error, as well as miscommunication, where there is a concentration on individual’s role and efforts as a whole towards the organization. Basic BPM methodologies can be beneficial; however, the implementation of this enhanced BPM system in organizations provides, with its software, more than just a clear vivid step-by-step view of processes and procedures, across all the system; e.g., improved billing, legacy systems, as well as proper accounting. What is suggested is the documentation and improvement of business processes in the hospital systematically so the big picture benefits.
Concisely, the main objective of this system is to improve organizations processes, operating on special type of software, performing work in an excellent and fastest manner, which simplifies processes, mitigating excessive use of resources, and improves accuracy. Moreover, business process management in hospitals allows easy documentation and access of data in real time, thus improving the methods for regulatory compliance, as well as audits. Furthermore, research study reveals that health centers such as Metro health hospitals in Grand Rapids has benefited from BPM by eradicating wastes; hence, integrating efficiency in their processes.
However, the implementation of a successful business process management system in hospitals calls for top-notch skills, more so everything should be put into place, including the right personnel to operate and manage the whole system. As such, when it is not conducted properly, it can end up being disastrous and wasteful. The following steps and procedures can provide guidance for initiating a business process management system. These five steps involve its implementation: design of the system, modeling, operation or execution, controlling and monitoring, and finally optimization.
Business Process Management System in Hospitals – Initiation Steps
The first step of design of the system when implementing business process management in hospitals pertains to recognizing the existing processes, as well as evaluating what processes needs to be integrated. Ideally, areas of concentration include among other things, which depend on the health center:
- Depiction of the process design
- Operators within it; i.e., health professionals
- Escalations
- Notifications
- Alerts among other related things
Secondly, the prospective system can be modeled, where it involves the theoretical plan, and incorporates some variables like the costs of implementation, as well as how the system might function under different environment. In this stage the involved party could identify the potential problem, and have a good comprehension of the issues in accordance to the overall organization goals and missions.
Thirdly, the whole business process management system in hospital needs to be executed, where it involves both combination of human intervention, and special software in order to execute its proper function with predictive dashboards; e.g., Enterprise Performance Reporting System (EPRS) software. During its implementation one should ensure the design of the whole architecture has a room for change and improvement. In this context, it is very prudent to use a system that contains suitable BPM standards and methodologies that leads to the 3 Rs of business; i.e., everyone doing the Right things, and doing them Right, at the Right time.
Fourthly, a special team should be formed, where they will be monitoring the performance and implementation of the system. In fact, they will be responsible in reporting and recommending for any changes or improvement, in an event where there is any mishap. This involves, tracking different departments, as well as individual efforts, so that the performance information can be made readily available to the management in a clickable format. As such, the health center can determine the productive team from the unproductive ones, hence being in a better position of controlling the overall efficiency.
BPM System in Hospitals – Final Initiation Step
The last initiation step for implementing business process management in hospitals involves, optimization, which simply entails retrieval of processes performance information from stages like monitoring or modeling. Ideally, this process ensures everything flows smoothly, as their prime aim is to measure and determine the outcomes of the hospital performance. For example, the system aid in offering human resource management of the hospital, with more automatic feature in things such as, patient incident recognition, which aids to increase the level of quality. Actually, this overall process for business process management in hospitals has myriads of other benefits such as, increasing patients’ safety, general efficiency, among other things.
Two Books that Provide the Details for creating a BPM System in Hospitals (and other Organizations)
A 2-book series provides (in a novel-written format) a detailed description of how to create an IEE Business Process Management System in Hospitals. These books are title Management 2.0: Discovery of Integrated Enterprise Excellence and Leadership System 2.0: Implementing Integrated Enterprise Excellence.
The implementation of an IEE business management system in Harris Hospital is discussed in both books. One statement from Leadership System 2.0 is:
An additional recollection by Jorge: Janice (CEO of Harris Hospital in the book’s story) also likes how the Enterprise Performance Reporting System (EPRS) IEE-system software provides, among other things, a vehicle for the automatic updating of IEE’s predictive performance metrics, where this measurement reporting has a structured integration with the processes that created them. She also appreciates the IEE’s enterprise improvement plan (EIP) approach for determining and then executing improvement efforts, which enhance operational performance metrics so that the organization’s overall finances benefit.
One book review statement is:
The principles of IEE (Integrated Enterprise Excellence) are a system for understanding your business processes AND tools to do something about it. Too many management-type books talk about subjective approaches, but with this book you’ll acquire objective tools and skills that allow you to attack and improve process issues. If you feel like you are constantly fire-fighting issues and that pressure from above is increasing for improvement (but without direction), then you need this book. Written as a story of business leaders talking about frustrations and successes in a variety of businesses brings these concepts into focus, and then the detailed descriptions show you that these are real tools, not just motivational approaches. … Bob Ashenbrenner
Application of IEE to Creation of a Long-lasting Business Process Management (BPM) and Management Information System (MIS) Implementation
How to benefit from the IEE system in hospitals and other organizations with its Enterprise Performance Reporting System (EPRS) software (which provides predictive scorecard reporting and a process improvement system so the big picture benefits) is described in:
- How to Avoid Commonplace Business Management System Software Problems
- How to Avoid Commonplace Management Information System Software Problems
- How to Avoid Commonplace Business Process Management Software Problems
- How to Avoid Commonplace Lean Six Sigma Problems
Contact Us through an e-mail or telephone call to set up a time for a discussion on how your organization might gain much from an Integrated Enterprise Excellence Business Process Management system. Or, a Zoom meeting can be schedule directly:
E-mail ([email protected]) or call us (+1.512.918.0280), if you encounter difficulties setting up a Zoom session directly or want to schedule another time that is not available in the Zoom-meeting calendar.