Quality quote: To survive and prosper, an organization must create quality products and services that delight customers and create cash. Organizations need to transition from harboring an environment that firefights the problems of the day to a system that encourages and rewards fire prevention and long-term success. To move to the next level, organizations need to do things differently. Techniques that enhance Six Sigma provide the roadmap and tools to accomplish this transition.
The following “Faces of Quality: Forrest Breyfogle” description appeared in ASQ’s January 2004 Quality Progress publication.