Integrated Enterprise Excellence (IEE) Business Management System Software provides a behind-the-firewall implementation of an IEE Enterprise Performance Reporting System (EPRS) in an organization.
There is a description of the Integrated Enterprise Excellence (IEE) business management system and its benefits in a 2-novel-written-book series, Management 2.0: Discovery of Integrated Enterprise Excellence and Leadership System 2.0: Implementing Integrated Enterprise Excellence.
Chapter 6 from Leadership System 2.0 describes the IEE behind-the-firewall implementation of an Enterprise Performance Reporting System (EPRS) in an organization and its benefits.
An EPRS implementation includes automatic 30,000-foot-level metric updates in an IEE value chain, e.g., 30,000-foot-level metric report-outs included in the books.
IEE Background information and what this Next Generation Business Management Software Accomplishes
In addition to the books, Management 2.0 and Leadership System 2.0, the following references provide background IEE details and the benefits of this enhanced business management system.
- The article ″Positive Metrics Performance Poor Business Performance: How does this happen?″ provides an overview of the IEE system.
- IEE business management software provides the vehicle for implementing the 9-step IEE system (from an Appendix in Leadership System 2.0).
- The article, ″What Does The Integrated Enterprise Excellence System Solve?″, summarizes the benefits of the IEE enhanced business management system.
- An ASQ Quality Management Division webinar provides a detailed description of the IEE system, referencing figures in Management 2.0 and Leadership System 2.0.
Integrated Enterprise Excellence (IEE) Business Management System Software Overview
IEE Business Management System EPRS software provides the vehicle for implementing the 9-step IEE system.
The explanation below for describing Integrated Enterprise Excellence (IEE) Business Management System Software refers to figures in Leadership System 2.0, Chapter 6. One can refer to this book chapter for additional details about this software′s functions.
Rectangles in an IEE value chain describe the functions in an IEE value chain. Leadership and others in an organization determine these functions. The main organizational functions are connected with arrows, while support functions do not have this arrow-linkage connection. Organizations should create an IEE value chain functions and metrics numbering system that is appropriate for their organization.
All those authorized by leadership and others to use the IEE business management software can have clickable access anywhere throughout the world. This access-entry can occur when an authorized user has remote access to the EPRS-system software server.
Figure 6.4 of Leadership System 2.0 (shown below) illustrates an IEE value chain’s enterprise level.
IEE value chain functions have drill-downs. In the figure below, an IEE value-chain organizational Enterprise-level (the right portion of the figure) has a drill down to Figure 6.9 in Leadership System 2.0 (the left portion of the figure).
The top swim lane in the IEE value chain in Figure 6.9 includes what an organization considers appropriate metrics for the drilled-down function relative to quality, cost, and time, i.e., 04.00 Produce and Deliver Services illustration.
This figure’s bottom swim lane shows the associated processes that the organization chose to document for this function.
An IEE value chain functional metrics access is made by clicking on a metric’s oblong icon. These metrics are reported from a high-level 30,000-foot-level perspective, as illustrated in Figure 6.10 (lower left figure below). A process is considered stable from a high-level process-output point of view when there are no values beyond the 30,000-foot-level chart(s) upper and lower control limits (UCL and LCL). For stable processes, there is a prediction statement reporting at the bottom of the chart.
The software allows an administrator to override the default option stating that a process is not predictable (reporting at the bottom of the chart) when there is a value beyond the UCL and LCL limits. An administrator might do this when they believe the beyond UCL/LCL signal occurred by chance.
With an IEE business-management-system-software deployment, there an automatic updating of 30,000-foot-level operational metrics; e.g., daily.
At the bottom of a 30,000-foot-level chart:
- A metric administrator can assign a red, yellow, or green action color to the overall 30,000-foot-level metric (NOT an individual value).
- A metric observer can email the chart to another person with a comment about an observation.
High-level functional processes have drill-downs for additional details. The IEE value chain functional drill down illustrated below shows a high-level Product and Deliver Services function drill down to an Emergency Department function (Figure 6.12 in Leadership System 2.0).
This functional drill down includes appropriate functional-drill-down metrics in the top swim lane and associated processes in the bottom swim lane. This bottom swim lane can consist of process flowcharting, linkage to webpages, and linkage to documents.
An IEE value chain can have a drill down to its IEE Enterprise Improvement Plan (EIP). The figure below illustrates an IEE value chain having this drill down through its governance function to an EIP, Figure 6.15 in Leadership System 2.0.
The figure below illustrates how IEE EPRS software provides a means to track improvement projects’ status (Figure 6.12 in Leadership System 2.0).
In the IEE system software, each project can include among other things the strategic project’s PowerPoint reporting and status meeting summary documents.
Everyone authorized can access this information 24×7 and use this material in status meeting report-outs. Note, all metrics in this report-out can reference up-to-date 30,000-foot-level metrics from the organization’s IEE value chain, which may be updated daily.
The purpose of a created EIP (step 6 in the IEE 9-step business management system) is to improve satellite-level metrics and their associate financial metric goal (step 4 in the IEE 9-step system).
Figure 6.21 in Leadership System 2.0 illustrates the achievement of this desire.
System Architecture and Requirement for IEE EPRS Software
The IEE EPRS is a web-application designed to run on MS Server and IIS. The CPU and RAM requirements are dependent on utilization. However, most customers have good success using a mid-level VPS with 8 – 16 GB RAM.
- Microsoft Server 2008+ w/ IIS
- SQL Server Express
- Microsoft Office
- R for Windows
A dedicated VPS or server is not required, but highly recommend. In most cases Smarter Solutions, Inc.’s deployment team will need temporary administrative access to the server during scheduled installation, updates, and support activities.
Architecture for IEE EPRS software is:
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