Enhanced Operational Excellence Strategy Model

An operational excellence strategy model should create a business management methodology that encourages process improvement.  Operational Excellence in organizational leadership is an element that stresses usage of principles, systems, and tools that result in the sustainable improvement of key performance metrics (KPIs).

Much of the operational excellence management philosophy is based on continuous improvement methodologies; e.g., Six Sigma, Lean, and scientific management.  The problem that often occurs with these deployments is that improvement efforts occur in silos so that the enterprise as a whole does not benefit.

The described operational excellence strategy model overcomes issues that commonly occur with traditional organizational deployments of operational excellence and process improvement.


Operational Excellence Strategy Model Considerations

Wikipedia states that the focus of Operational Excellence should go beyond a traditional event-based model of improvement toward a long-term change in organizational culture.  When creating a system for obtaining this culture change, consider a methodology that:

  1. Offers predictive reporting KPI performance metrics such as capacity, closure rate, quality, and system-up times in a format so that the most appropriate action or non-action occurs in this operational excellence strategy model.
  2. Incorporates a process improvement methodology so that there are defined projects that are created where the enterprise as a whole benefits, upon completion of the enhancement effort.
  3. Provides process metric reporting that encourages localized process improvement work in this operational excellence strategy model.
  4. Offers accessibility to process documentation and standard operating procedures that impact the performance metrics; e.g., through a click of a mouse button in an organizational value chain.
  5. Incorporates analytically/innovatively determined strategies within the overall system of this operational excellence strategy model.
  6. Integrates change control in the overall operational excellence strategy model methodology.
  7. Provides a system for orchestration of change management efforts.
  8. Incorporates metric ownership assignability in the overall operational excellence strategy model.
  9. Provides a system where a huge amount of information can be broken down to bite-size-pieces so that appropriate actions or non-actions can be taken in this operational excellence strategy model.
  10. Contains a process control mechanism that includes descriptive action plans when special-cause issues occur.


Operational Excellence Strategy Model Implementation

The 9-step Integrated Enterprise Excellence model provides a means for accomplishing the ten stated objectives in an operational excellence strategy model.

Operational Excellence Strategy Model


The IEE operational excellence strategy model addresses the common-place business scorecard and improvement issues described in a 1-minute video:


Operational Excellence Strategy Model Video


References to how the IEE system addresses the operation excellence strategy needs are available at:


Operational Excellence Strategy Model Implementation

More information about the IEE system is described in the book Integrated Enterprise Excellence, Volume 1—Business Deployment: A Leaders’s Guide for Going Beyond Lean Six Sigma and the Balanced Scorecard.

Books from the IEE series can be purchased at a discount through the Smarter Solutions, Inc. website store.


Operational Excellence Strategy Model



Contact Us to set up a time to discuss with Forrest Breyfogle how your organization might gain much from an Integrated Enterprise Excellence (IEE) operational excellence strategy implementation.

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