Enhancing quality in a service organization needs to first give focus to the identification and then reporting of the functional metrics that are to describe “quality”.
Enhancing Quality in a Service Organization: Description
Quality is a key characteristic of a successful business. But should all businesses define quality in the same way???
The typical definition involves the meeting of a specification, but what if there is no specification? How do you define quality when there are no specifications?
This webinar recording will make a compelling case that if you adopt a definition of quality that involves the execution of your processes, you will not have a method to measure quality outside of the traditional manufacturing environment. View this recorded webinar and learn how to begin a quality program in your non-manufacturing business!
Enhancing Quality in a Service Organization: Webinar
Enhancing Quality in a Service Organization: Additional Resources
The webinar indicated the benefits of the Integrated Enterprise Excellence (IEE) business management system for addressing service quality — and more. The IEE system addresses the business performance metrics and quality improvement issues that are described in a 1-minute video:
Contact Us to set up a time to discuss how your organization might gain much from an Integrated Enterprise Excellence (IEE) Business Process Management System and its how-to approach for enhancing Quality in a Service Organization.