Business Process Improvement System Development using IEE

An organization’s business process improvement system development needs can be effectively addressed through the 9-step Integrated Enterprise Excellence (IEE) Business Management System.

business process improvement system development around the 9-steps of IEE

Organizational Needs a Business Process Improvement System Development

Organizations need an improvement system that is effective for both internal and supply chain processes. A systematic organizational approach for process making operational enhancements is a necessity to be competitive.

Lean Six Sigma and Lean attempt to accomplish this improvement objective. However, often these implementation efforts (if completed at all) fall short of making improvements that positively impact the big picture.  With these approaches for creating an improvement system an organization often finds that their efforts become a training exercise, where improvement projects are created in silos and are not structurally linked key performance indicators (KPIs) that are not reported from a process point of view.

The question is:

  • How to create a system that is both immediately beneficial and
  • Able to maintain its integrity through inevitable leadership and organizational changes.

Business Process Improvement System Development where Process-reported Metrics Pull for Project Creation

One critical aspect of this desired system is that a clear mechanism is created for:

  • Selecting improvement projects and efforts that benefit the business as a whole and
  • Avoiding projects that profit only a single organizational silo.

For this to occur, organizations need a methodology where enterprise-wide metrics can be collectively assessed from a process point of view.  Owners of key performance indicators that need improvement will then be asking for timely process improvement project completion.

An Integrated Enterprise Excellence (IEE) value chain provides a mapping and alignment of organizational processes (with associated metrics and supplier integration) to gain an improved understanding of the system throughout an organization – from those in operations to senior management.

An example IEE value chain is the following where processes are identified by rectangular boxes and metrics by oblong figures. With the Enterprise Performance Reporting System (EPRS) software both metrics and process boxes are clickable to the details.  With the EPRS system metrics are automatically updated:


Value chain system for acquiring processing and deploying voice of the customer as part of an IEE business process improvement system development

This increased knowledge of the system can result in an enhanced understanding of the most beneficial continuous improvement projects to undertake for uncovering and resolving root causes of inefficiencies and defects.

Improvement System and Lean Six Sigma Projects

The IEE system provides a structured methodology for business management. The nine steps integrate improvement efforts with scorecards, and analytically and innovatively determined strategies so that a company as a whole benefits from improvement efforts (e.g., Lean Six Sigma), noted in steps 6 and 7 of the 9-step system.

Improvement System in Integrated Enterprise Excellence

Highlights of this system are:

For additional information see:
Business Management Implementation: IEE Articles, Videos, Books



business process improvement meeting


Contact Us through an e-mail or telephone call to set up a time for a discussion on how your organization might gain much from an Integrated Enterprise Excellence Business Process Improvement system.  Or, a Zoom meeting can be schedule directly:

E-mail ([email protected]) or call us (+1.512.918.0280),  if you encounter difficulties setting up a Zoom session directly or want to schedule another time that is not available in the Zoom-meeting calendar. 

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