An enhanced scorecard development process is available through the Integrated Enterprise Excellence (IEE) Business Management System. The IEE system provides among other things scorecard reporting from a process output point of view that includes variability associated with the process.
Scorecard Development Process in an Enhanced Business Management System: Description
The IEE Business Management System consists of 9-steps:
In IEE, scorecards are created as part of an IEE chain (i.e., step 2), which structurally integrates performance measures with the processes that created them. An example IEE value chain is:
An IEE value chain can be made clickable in an organization through Enterprise Performance Reporting System (ERPS) software, where the IEE value chain drill down symbols provide the following:
- Rectangular boxes: Processes, where primary functions are connected with arrows (middle of the figure) and support functions are not
- Oblong boxes: 30,000-foot-level predictive performance metrics
For an IEE scorecard development process one would:
- Determine the functions in an organization and present them in an IEE value (rectangular boxes)
- Ask the question for each function what are good metrics for this function relative to quality, cost and time. Responses to this question can given insight to what metrics should be associated with each function.
It is important to not only determine what metric to track but how the performance is to be reported so the reporting leads to the most appropriate behavior. In the IEE system this is accomplished through 30,000-foot-level reports (which includes process variability in its reporting).
The webinar below provides more information about the development of scorecards.
Scorecard Development Process in an Enhanced Business Management System: Webinar
This webinar describes 30,000-foot-level reporting and how to select performance metrics so that it leads to the most appropriate and beneficial behaviors:
Scorecard Development Process in an Enhanced Business Management System: Video
An IEE system for scorecard development process addresses the traditional organizational scorecard issues that are described in a one-minute video:
Contact Us to set up a time to discuss with Forrest Breyfogle how your organization might gain much from an Integrated Enterprise Excellence (IEE) Business Process Management System and its scorecard development process.