Author name: Forrest Breyfogle

Policy-Driven Business Transformation: Why System Rules Matter More Than Process Fixes

Policy-driven business transformation begins with a simple but often uncomfortable truth: organizations rarely fail because employees resist improvement—they fail because the governing rules, reporting structures, approval paths, and measurement systems do not support change. Executives authorize new tools, Lean projects, analytics dashboards, training programs, and even artificial intelligence pilots. Yet despite these investments, the organization […]

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Performance Metrics for Process Optimization: Creating Predictive, Aligned, and Financially Impactful Measurement Systems

Performance metrics for process optimization have become essential for organizations that want more than dashboard visibility—they want true operational predictability, accountability, and sustainable financial gain. Traditional reporting approaches often obscure what is really happening inside a process. In contrast, the Integrated Enterprise Excellence (IEE) methodology available through SmarterSolutions.com enables organizations to transform their business performance

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