Most organizational improvement efforts are not sustainable, in part,because improvement projects are often created in silos and do not make a positive impact on the big picture and VOC needs. The Integrated Enterprise Excellence 9-step system overcomes this by analyzing the business as a whole, creating strategies determined through analysis and innovation, and then establishing operational scorecard goals for targeted value-chain scorecards. To implement this business system, one manufacturer took each of these steps and used the method as a roadmap for targeted improvement projects. Read the full article to see what happened.