Business Scorecards

Performance measures and business scorecards are to lead to the most appropriate activities or non-activities. However, traditional report-outs such as a table of number, red-yellow-green scorecards, and pie charts can lead to very unhealthy, if not destructive, behaviors. Traditional business scorecards and business dashboards do not view metrics as the result of processes. Most conventional Key Performance Indicator (KPI) and other performance reports do not include process variability.

The short comings of traditional performance measures and business scorecards is overcome with an Integrated Enterprise Excellence (IEE) approach to organizational performance measurements and improvements. In IEE, a 30,000-foot-level operational metric report-out assess process stability from a high-level point of view. With his form of performance report-outs, when a process is stable a prediction statement can be made.

Next Generation Business Performance Management and Improvement

At the end of business quarters, many people spend precious time and effort preparing to satisfy managment’s need to know how the business is faring. Executives may receive a large deck of PowerPoint slides or a huge Excel file that tries to summarize their organization’s performance. After weeks of collecting this data, the compilation often contains outdated information, can be difficult to interpret and does not present informtion in a format so that the most appropriate action or non-action will be taken. This article advocates the converting of data so that predictive statements can be made and executives can fully understand the data.

Performance Management System Metrics Examples

The initial performance management system metrics examples that will be shown will reference the application of a dashboard reporting methodology that transitions the following historic management reports to predictive performance reporting; i.e., numbers in a table, stoplight scorecards, and time-series plots. Next will be describe is a situation where a table of numbers for process …

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How to Create Predictive Performance Metrics Examples

Answering the question “how to create predictive performance metrics″ provides much benefit to a business. When there are good predictive performance metrics throughout a business, organizations are able to determine where to focus improvement efforts so that they can optimize their overall enterprise financial benefit. One estimate for the benefits from this enhanced metrics approach …

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What are Effective Management System Characteristics?

Learn the benefits of a process driven organization. Unhealthy and possibly destructive behaviors emerge when management creates goals and objectives by which to measure the success of the workforce. This management methodology is likened to the risks of gambling. Truly great leaders aren’t just rolling the dice. This whitepaper can start guiding management away from dicey systems to creating a stable, more enjoyable organization.

Enhancing Voice Of The Customer Metrics

Most organizational improvement efforts are not sustainable, in part,because improvement projects are often created in silos and do not make a positive impact on the big picture and VOC needs. The Integrated Enterprise Excellence 9-step system overcomes this by analyzing the business as a whole, creating strategies determined through analysis and innovation, and then establishing operational scorecard goals for targeted value-chain scorecards. To implement this business system, one manufacturer took each of these steps and used the method as a roadmap for targeted improvement projects. Read the full article to see what happened.

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