These end to end process example recorded webinars provide a TD Bank case study description of the company’s operational excellence implementation and continuous improvement journey.
Recording of the End to End Process Example Webinar “Enhancing Operational Excellence Through End to End Process Management – TD Bank Case Study“
Recording of the End to End Process Example Webinar “Exceptional Business Results: TD Bank’s Continuous Improvement Testimony“
End to End Process Example Webinar Presenter Information
As Vice President of Process Improvement and Service Quality for TD Bank Group, Leslie is responsible for driving End to End process improvement through the deployment of Lean Six Sigma practices across a portfolio of over 30 business units. The Service Quality Centre of Excellence has led the completion of over 1000 Continuous Improvement projects resulting in hundreds of millions in cumulative financial benefits. The Service Quality Centre of Excellence has deployed a full line of process improvement training and certification programs.
Prior to joining TD in August 2008, Leslie worked in Hartford, Connecticut where she was responsible for Enterprise Business Excellence for the Cigna Corporation. Before joining Cigna, Leslie spent more than 20 years with Motorola in sales, international business development, global operations, vendor management and end-to-end quality management roles.
Leslie has been a featured speaker and contributor to numerous Global Business Excellence forums including the American Society for Quality, The Conference Board, World Conference Business Forums, Federated Press – Women in Leadership and the Process Excellence Network. Leslie is the recipient of an ASQ Quality Executive of the Year Award, The Connecticut Quality Executive of the Year, The Leading Enterprise Award in Quality from the People’s Republic of China and several Motorola CEO Quality awards in recognition of Global Best Practices in quality deployment.
Smarter Solutions’ Enhanced End to End Process Management System
Smarter Solutions has worked with Leslie Behnke for many years. Smarter Solutions’ enhanced business management system Integrated Enterprise Excellence (IEE) provides the means for organizations to address the common-place business scorecard and improvement issues described in a one-minute video:
Contact Us to set up a time to discuss with Forrest Breyfogle how your organization might gain much from an Integrated Enterprise Excellence (IEE) Business Process Management System and its enhanced end to end process management system.