Our car experienced a Ford Fusion Power Steering Assist Fault. The car would start but the power steering would not work. This 2012 Ford Fusion car, which had less than 48,000 miles, was then towed to the Covert Ford Service and Dealership on the Saturday morning before Memorial Day; i.e., May 23, 2015. Fortunately the car […]
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In the book, Playing to Win how Strategies Really Work, Management Systems is one of the five interrelated-questions described in the document. How to address the Management Systems aspect of this book’s content will be described in this blog. Strategy in the book highlights that it is about knowing what to do and what not
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″Enhancing Operational Excellence through End to End Process Management- TD Bank Case Study″ was the title of a recent webinar conducted by Leslie Behnke. Leslie is Vice President Process Improvement and Service Quality at TD Canada Trust. Highlights of this webinar are presented as quotes below. A link to view a recording of this webinar
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″Why Lean Six Sigma Training and Execution″ is a question that is often asked, along with how to generate management′s interest. Hopefully the following will be helpful for those who would like to sell Lean Six Sigma methodologies in an organization and/or seek Lean Six Sigma certification. One person stated, ″I do have a
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Leslie Behnke, Vice President Process Improvement & Service Quality shares insights and strategies on End to End process management as a means to accelerate business results. Leslie will cover TD Bank’s evolution towards operational excellence touching on the development of process expertise as a core competency, the role of the Service Quality Lean Six Sigma Center of Excellence, and the role of Executive sponsorship to drive end to end thinking and cultural change throughout the organization. View this one hour webinar to hear from Leslie on these critical success factors to delivering exceptional business results by leveraging the End to End Process Management approach.
Realizing that you are old is not an easy pill to swallow, but we all encounter these incidents at some point in time. I will share a recent experience that highlighted how old I am. Hopefully you will share any age-enlightening experience that you have had in a comment to this blog. This dialog could
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Editor of the Quality Management Forum, Robert Spencer, presents a detailed review of Integrated Enterprise Excellence Volume III: Improvement Project Execution by Forrest Breyfogle. “Lean Six Sigma practitioners will find this volume indispensable as a reference for enterprise-DMAIC and process-DMAIC roadmaps. Managers will appreciate the visual management perspective in presenting analysis results,” testifies Spencer in this book review. Download to read more.
Book Review of Lean Six Sigma Body of Knowledge Textbook Read More »
An operational excellence strategy model should create a business management methodology that encourages process improvement. Operational Excellence in organizational leadership is an element that stresses usage of principles, systems, and tools that result in the sustainable improvement of key performance metrics (KPIs). Much of the operational excellence management philosophy is based on continuous improvement methodologies;
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Organizations need an effective leadership and management approach so that the right activities occur throughout the enterprise, and the organization as a whole benefits. Effective Leadership and Management: Sinek and ″Leaders Eat Last″ Simon Sinek, author of Start with Why, emphasizes in his newer book, Leaders Eat Last, that organizations need to highlight the human
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This webinar provides Lean Six Sigma Master Black Belt Training student stories about a workshop that provides more than the teaching of advanced tools for executing a DMAIC project.
Lean Six Sigma Master Black Belt Training Student Stories: Webinar Read More »
