An enhanced business performance management system is needed that leads to the most appropriate behaviors throughout an organization. If this is not done, much organizational efforts can be wasted and unintended consequences can result. This enhanced-business-performance-management objective can be achieved through the Integrated Enterprise Excellence (IEE) business management system.
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Editor of the Quality Management Forum, Robert Spencer, presents a detailed review of Integrated Enterprise Excellence Volume II: Business Deployment by Forrest Breyfogle. “This 500-plus page textbook is full of practical examples showing ways to create Lean and Six Sigma projects that embrace an enterprise perspective, support strategies consistent with business goals, and promote a clear understanding of what to measure and report.,” testifies Spencer in this book review. Download to read more.
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An opportunity for improving voice of the customer input using a customer satisfaction survey will be described. Care needs to be executed when obtaining voice of the customer input using a customer satisfaction survey. If caution is not exercised, confusion and distortion can result. To illustrate this point, I will share a recent experience that
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In a recent VIP Dallas Cowboys football stadium tour (i.e., AT&T Stadium), I took notes on what the tour guide said. Before sharing my observations, one thing needs first to be highlighted. This facility was build with effective process execution in mind so that there would be financial gain for the facility owner and excellent
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A Circuit of the Americas Tour of Austin’s Formula 1 race track (F1 race track) is something both my wife and I found to be very enjoyable. Last month the Austin ASQ section sponsored a tour of the Circuit of the Americas, which my wife and I attended. About 60 ASQ members and
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A next generation business process management a paradigm shift system is needed for businesses to thrive and be competitive in the future. Current systems often lead to firefighting problems that continually reoccur or play games with the numbers to make things look better than they are. This next-generation system needs to incorporate automation of processes
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You are guaranteed up-to-date, refined training material when taking a course from Smarter Solutions. Our latest refinement reformulated the structure of the classes so that the participant has further benefits! Download this webinar and hear the easier-than-ever ways to get Lean Six Sigma certified with the same comprehensive learning experience from Smarter Solutions. Discover the advantages we offer as we unveil the new course structure and the up-to-date course content.
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Structured steps for a Lean Six Sigma deployment strategy are provided in the below “Steps for Lean Six Sigma Success” PDF written by Forrest Breyfogle. With the described deployment strategy, focus is given to the avoidance of silo projects that may initially look good but do not provide much (if any) organization-as-a-whole benefit. The described
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Malcolm Gladwell’s Talent Myth was described in his book, What the Dog Saw: and other adventures. This blog makes reference to the book’s chapter titled ″The Talent Myth: are smart people overrated?″ In this chapter, Gladwell does an excellent job presenting observations about Enron´s culture that apparently contributed to the company’s downfall around the turn
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When addressing assisted living problems and resolution one needs to examine processes. An Internet search on the phrase ″assisted living problems″ will lead to articles and blogs on health and care issues for the elderly. These are important topics; however, the focus of this blog will be on the serving of meals to assisted living
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