Author name: Forrest Breyfogle

Business Process Management System in Hotels has a lot of opportunity.  Recently I gave a presentation in Las Vegas at the ASQ Service Quality Conference.  In this presentation, I described a methodology that described how to integrate Business Process Management with Lean Six Sigma so that improvement projects were identified that benefit the enterprise as

A Business Process Management System with Process Improvement can be helpful to make organizations more competitive. Described will be the benefits of a formal roadmap for this integration, where a free BPM e-book on the methods will be later referenced. Many business enterprises were heavily affected by the recent recession; however, the good thing about the

A Business Process Management System with Lean Six Sigma as an overall encompassing approach will be described in this blog.  This methodology has many benefits over traditional independent Business Process Management (BPM) and Lean Six Sigma deployments. Business Process Management (BPM) with Lean Six Sigma (LSS) has much to contribute to each other. Both BPM

Business Process Management System Service Quality applies to many types of businesses.  In this blog, I will use a hospital to illustrate application of the methodology. In running a hospital, patient’s treatment is not the only point listed as highly important, but also the hospital service quality. Just like other businesses in common, a client’s

Enhanced business process management performance measures can be achieved through the Integrated Enterprise Excellence (IEE) business management system.

A business process management (BPM) system methodology can take the organization’s goals to the next level by aligning its internal business processes with that of the client’s needs. A BPM system can use a holistic approach by putting all business activities and stakeholder’s interest in tandem. This approach makes use of the technology and automation