How to track performance metrics is important; however, often traditional metric-reporting approaches lead to unhealthy, if not destructive, behaviors.  

“What is the first step in the performance management process?” This an important question for organizations to ask and get a best-response answer.

There is a need for improving variable control charting. Why? Have you ever been frustrated by numerous out-of-control signals on a variable control chart without finding clear reasons for them? You’re not alone. While traditional variable control charting methods have been used for over a century, their mathematical limitations can often mislead organizations into wasting