Performance Measurements

Organizations often use a performance metrics system that only provides point to point comparisons. For example, the currently monthly profitability of a business might be compared to last month. Any movement that is not desirable often leads to a search for what happened.

This what-happened investigation can result in the treatment of common cause variability as though it were special cause. Wasteful firefighting often is a result of traditional metric report-outs and nothing positive happens relative to making a metric improve over time.

A 30,000-foot-level predictive reporting methodology addresses this traditional metric reporting format shortcoming. With 30,000-foot-level metric reporting, a predictive statement assessment is made. If a process output performance is stable and the futuristic response is undesirable, this metric desirable shortcoming pulls for the creation of a process improvement effort that enhances the measurement’s response.

Enterprise Performance Reporting System (EPRS) software provides a means to easily create 30,000-foot-level report outs. A statistical shift in the time-series portion of a 30,000-foot-level metric is an indicator that the process output changed, either to the betterment or degradation. When this happens a new predictive process statement can then be made using this software.

Statistical Process Control Chart X-bar Chart Example

Performance Measurements, Process Metrics /

This Statistical Process Control Chart  x bar and r chart example describes an effective way to create a high-level performance tracking system that includes a process capability report-out in one report-out.  The described 30,000-foot-level reporting first assesses process stability from a high-level vantage point and then if the process is stable provides a capability statement, using terminology […]

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Developing Business Performance Metrics and their Improvement

Business Scorecards, Performance Measurements /

When developing business performance metrics, focus should be given to creating measurements that give insight for making the most appropriate decision, whether that is to take action or leave things as they current are. Developing performance metrics should involve the creation of an entity that is measurable, sustainable, auditable, and consistent. Reliable and effective performance

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Enhanced Key Performance Indicators Balanced Scorecard

Enhanced Balanced Scorecard Reporting, Performance Measurements /

An enhancement to key performance indicators balanced scorecard reporting is provided through the Integrated Enterprise Excellence (IEE) business management system. Key Performance Indicators (KPIs) with organizational balance is enhanced for KPIs through an enhanced business management system’s value chain. Key Performance Indicators Balanced Scorecard: KPI Selection A key performance indicator (KPI) is a type of

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Enhanced Balanced Scorecard Performance Measurement System

Enhanced Balanced Scorecard Reporting, Performance Measurements /

An enhanced balanced scorecard performance measurement system is provided through the Integrated Enterprise Excellence (IEE) business management system. This balanced scorecard performance measurement system provides predictive scorecard methodology that offers additional management insight for improvements.   Balanced Scorecard Performance Measurement System Enhancements The balanced scorecard is a strategic planning and management system that aligns business activities

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How to Report Performance Measures with Analyses, a Diabetes Illustration

Performance Measurements, Process Metrics /

ASQ Quality Progress January 2017 published article titled “Monitor and Manage: Diabetes measurement tracking at the 30,000-foot-level.” Described is an Integrated Enterprise Excellence (IEE) approach for diabetes measurement tracking and understanding improvement opportunities. Techniques apply to business key performance indicators (KPIs) as well; e.g., in an operational excellence business management system.

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Predictable Performance Report Example with Analytics

30000-foot-level Predictive Metrics, Performance Measurements /

This predictable performance report example illustrates how a traditional table of numbers can be transitioned to a futuristic statement.  When the statement about predictive expectations are not desirable, analytics is used to give insight to where focus should be given to improve the output response.

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Next Generation Business Performance Management and Improvement

Business Scorecards, Performance Measurements /

At the end of business quarters, many people spend precious time and effort preparing to satisfy managment’s need to know how the business is faring. Executives may receive a large deck of PowerPoint slides or a huge Excel file that tries to summarize their organization’s performance. After weeks of collecting this data, the compilation often contains outdated information, can be difficult to interpret and does not present informtion in a format so that the most appropriate action or non-action will be taken. This article advocates the converting of data so that predictive statements can be made and executives can fully understand the data.

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How to use Leading and Lagging Indicators for Predictive Statements

30000-foot-level Predictive Metrics, Performance Measurements /

How to use leading and lagging indicators to provide futuristic insight should be an organizational desire.  However, if one were to read the results from a Google search on the topic, the conclusion that would probably be made is that a measurement is either a leading indicator or a lagging indicator and much cannot be

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