Business goal setting is important; however, care needs to be exercised when executing and tracking performance measurements against stated objectives. If this is not done, very unhealthy behaviors can occur.
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The creation of a service quality information system needs a solid foundation to build on. The Integrated Enterprise Excellence (IEE) business management system provides this needed quality information framework.
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Enterprise Performance Reporting System (EPRS) software provides, in addition to reports of performance, guidance on where long-lasting improvements should be directed so the bottom-line of an organization is enhanced.
Lean Six Sigma training and certification is often pursued as a personal growth objective or as a component in an organizations lean Six Sigma deployment undertaking. The various lean Six Sigma designation of ″belts″ is to be an indicator of individual proficiency in the application of lean and Six Sigma tools to improve processes, where,
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This enhanced business performance management example is described in the following American Management Association (AMA) article and video. The article-described 9-step Integrated Enterprise Excellence (IEE) enhanced operational excellence system reduces organizational firefighting and business risks. IEE increases organizational performance metric transparency so that the right/best behaviors occur, while also improving the enterprise′s bottom line. Benefits
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To transform or not when creating a control chart for non-normal data is question that is often asked. However, I suggest broadening this “control chart non normal distribution” question to a general question of how-to best determine and report process stability and capability of a process; i.e., not “control” the process. With this re-scoped question,
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My ″ Fitbit Charge 2 Reviews and Poor Customer Service Assessment ″ is an illustration of how a company can created a system that shouts, ″we are not interested addressing voice of the customer wants, needs, and desires″.
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A risk management process example for business is described in the published article titled ″High Vantage Point: Report-outs to reduce the Risk of Organizational Problems″ written by Forrest Breyfogle. A PDF of this article below describes how an organization typically views its safety and other infrequent occurring events as lagging indicators. With this traditional risk management
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Organizations benefit when “avoiding survey bias questions” is given a priority. Biased survey questions can lead to a distorted image of the wants, needs, and desires of customers. Customers’ opinions often change over time. A survey that has biased questions can lead to deception and lost customers because the provider of the service may not
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Lean Six Sigma Training cost for on-site training is a question that is often asked. A Lean Six Sigma training provider might then respond to the request and they either get or don’t get the training job. Or, the company decides to conduct the training using their internal resources because they think that this will save
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