Author name: Forrest Breyfogle

Lean Systems Thinking Management

Lean Systems Thinking Management is an approach to reduce waste in the implementation using a Peter Senge systems thinking methodology to business management.  This systems thinking approach bridges system thinking theory to practice where day-to-day and strategic decisions can be made when thinking in systems. A 9-step Integrated Enterprise Excellence (IEE) system will provide the […]

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Shades of Green for Lean Six Sigma Green Belt Training

The shades of green for Lean Six Sigma Green Belt training can lead to significant differences in the amount of green-backs (i.e., US dollars) that a company receives from their efforts.  Lean Six Sigma Green Belt training and execution of its process improvement methodologies so that the  enterprise as a whole benefits can result in BIG

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From Business Chaos to Competitive Advantage

What is the best problem statement for starting an effort that takes an organization from business chaos to competitive advantage? 1. Improvement projects are not positively impacting the bottom line. 2. Scorecards are not effective and need improvement. 3. Total revenue and profit margins are unsatisfactory. 4. Quarterly reviews are lengthy and have questionable value. 5. Organizations are operating in silos. This webinar will reveal our answer to this initiation question and also address how to overcome the additional four challenges. From this interactive webinar, improvement practitioners to executive leadership will learn what can be done to gain an enterprise-wide competitive advantage.

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Next Generation Business Performance Management and Improvement

At the end of business quarters, many people spend precious time and effort preparing to satisfy managment’s need to know how the business is faring. Executives may receive a large deck of PowerPoint slides or a huge Excel file that tries to summarize their organization’s performance. After weeks of collecting this data, the compilation often contains outdated information, can be difficult to interpret and does not present informtion in a format so that the most appropriate action or non-action will be taken. This article advocates the converting of data so that predictive statements can be made and executives can fully understand the data.

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Business Process Management Organizational Structure Example

An enhanced business process management organizational structure example is described in the linked-to article below, which was written by Forrest Breyfogle.  This writing uses a departmental  key performance indicator (KPI) metric-reporting situation to describe how to create beneficial predictive performance measurements in a function within an organization. This Metrology department KPI reporting for calibration illustration shows how

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Enhanced Business Performance Management System

An enhanced business performance management system is needed that leads to the most appropriate behaviors throughout an organization. If this is not done, much organizational efforts can be wasted and unintended consequences can result. This enhanced-business-performance-management objective can be achieved through the Integrated Enterprise Excellence (IEE) business management system.

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Performance Management System Book Review

Editor of the Quality Management Forum, Robert Spencer, presents a detailed review of Integrated Enterprise Excellence Volume II: Business Deployment by Forrest Breyfogle. “This 500-plus page textbook is full of practical examples showing ways to create Lean and Six Sigma projects that embrace an enterprise perspective, support strategies consistent with business goals, and promote a clear understanding of what to measure and report.,” testifies Spencer in this book review. Download to read more.

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Improving Voice of the Customer Input and Customer Satisfaction

An opportunity for improving voice of the customer input using a customer satisfaction survey will be described. Care needs to be executed when obtaining voice of the customer input using a customer satisfaction survey.  If caution is not exercised, confusion and distortion can result. To illustrate this point, I will share a recent experience that

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