Author name: Forrest Breyfogle

Enhancing Voice Of The Customer Metrics

Business Scorecards, Performance Measurements /

Most organizational improvement efforts are not sustainable, in part,because improvement projects are often created in silos and do not make a positive impact on the big picture and VOC needs. The Integrated Enterprise Excellence 9-step system overcomes this by analyzing the business as a whole, creating strategies determined through analysis and innovation, and then establishing operational scorecard goals for targeted value-chain scorecards. To implement this business system, one manufacturer took each of these steps and used the method as a roadmap for targeted improvement projects. Read the full article to see what happened.

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Enhanced Risk Management Plan in an Overall Business Management System

Business Intelligence and Analytics, Statistical Analyses /

Organizations need a systematic approach for risk containment when quality, delivery, and design product and service issues occur. Such a system should also help them to recover quickly from errant decisions made by executives, operations personnel, and the quality department. This article describes how well-chosen metrics can help mitigate these risks if the measurements contain good tracking and reporting methods that lead to the most appropriate action.

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Digital Statistics Tables

Uncategorized /

Most practitioners do not frequently use the statistics tables, such as the normal distribution and t distribution. You may not have used them since your last Lean Six Sigma or statistics class. Is the lack of use due to the availability? If you would like a digital copy of the statistics table that has no intellectual property or copyright restrictions, download it here. This is an Excel workbook file, with all the equations that are used. Load it onto your laptop or your mobile device for quick access.

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Enhanced SPC P-chart can Include Capability Statement in One Chart

Performance Measurements, Process Metrics /

An enhanced  Statistical Process Control SPC p-chart approach provides in one chart both a process stability and capability assessment/statement. The Integrated Enterprise Excellence (IEE) enhanced SPC p-chart 30,000-foot-level measurement approach for non-conformance rate time-series tracking of data (i.e., from a high-level overall process output point of view) also provides a prediction statement when a process

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The Integrated Enterprise Excellence System [PDF]

Books, Business Management System /

This book is an overview of a three-volume hardcover set (Integrated Enterprise Excellence, Volumes I-III). It discusses how the application of IEE methods, tools, and techniques can overcome the enterprise management challenges of the twenty-first century and the limitations of traditional business measurement systems. Integrated Enterprise Excellence (IEE) is a new organizational governance system that integrates analytics with innovation. The IEE system shows business leaders what to measure and report; when and how to report it; how to interpret and use the results to establish goals; how to orchestrate work activities; and how to develop strategies that are consistent with established goals. These strategies ultimately lead to specific projects that enhance organizational focus and success.

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Enhanced Lean Process Management System in an Overall Business Management Framework

Business Management System, Integrated Enterprise Excellence /

Lean has a very good tool set; however, it is not a business management system. Practitioners may work with process improvement tools in organizational silos that often have little, if any, positive impact on the big picture. The Integrated Enterprise Excellence system addresses this need for overall orchestration of business operations with process improvement efforts. This article discusses how lean tools are integrated within the IEE system.

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Is Your Management System Broken?

Uncategorized /

What would you say if someone said that current management systems are broken? Your management system? If you are intrigued and interested in learning more, you are in for a treat.In this edition of the Operational Excellence Edge ezine series, you get to meet another of the authors of Driving Operational Excellence. Forrest Breyfogle, author of 13 books in the area of process improvement, quality, and Lean Six Sigma, shares some of his unique insights on these topics and more. Forrest will share his views about Toyota’s recent struggles along with other insights you will find very useful.

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Design of Experiments: Out of the Classroom

Uncategorized /

Teaching Design of Experiments to students is not an easy task. It is difficult to simulate the entire effort within the constraints of a classroom. You can teach the analysis with software, but this is not enough to really gain an understanding of DOE. In an effort to teach these concepts to a non-manufacturing audience, the DOE concepts were used to improve the baking of a chocolate chip cookie. You may say that is a manufacturing process and it is, but it involves all of the DOE concepts in an arena that most can understand. In this webinar we will walk through the entire process of planning, designing, running, and analyzing a factorial DOE. If you consider DOE a difficult concept and have a fear running one, this webinar is for you. By the end of the webinar, you will understand all the fractional factorial DOE concepts as well as know a few things about making chocolate chip cookies. We will even share the results of the DOE with you! Objectives: Walk through the key activities of a Design of Experiments (planning, designing, running, and analyzing ) in an area that you understand. At the end of the webinar you should feel much more comfortable in using a DOE, even outside of manufacturing.

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Enhanced Management Control System

Business Management System, Integrated Enterprise Excellence /

People need to maintain control of their behaviors otherwise they might harm someone or their self. For example, people need to refrain from hitting someone when they get very upset with them. Similarly, companies need to have a control mechanism so that healthy policies and procedures are followed. If organizations don’t do this, problems can occur. We have seen the negative impacts on a global scale when companies do not have enterprise-wide control mechanisms that lead and drive healthy behaviors. This article discusses how to avoid some of this similar failures and how to create an effective business control system.

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