Author name: Forrest Breyfogle

Improved Enterprise Improvement Plan (EIP) Template

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As Smarter Solutions continues to refine the Integrated Enterprise Excellence (IEE) system, we tweak certain tools to improve their use. The Enterprise Improvement Plan (EIP) has been updated in order to better title the columns so that they are clear in their intent. We have also added a fifth column as we modified the fourth column. The fourth column has been defined as the improvement being targeted, with the fifth column being the specific project or task that is linked to the improvement. We think you will find this tool to be more useful and easier to explain to others.

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Enhanced Capturing Voice of the Customer Methodology in a Business Management System

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An enhanced capturing voice of the customer methodology is needed within businesses. A voice of the customer (VOC) system needs to be an integral part of an organizational overall business management system. A business’ survival depends upon effectively reacting and anticipating customer needs; however, businesses need to better answer how to effective track and improve

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Voice of the Customer Business System Integration

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Business survival depends upon fulfilling the wants, needs, and desires of customers. For long-lasting success fulfilling this business requirement, an effective system is needed to capture and utilize Voice of the Customer (VOC) inputs. However, organizations often undertake this VOC task by creating a function that focuses on conducting and interpreting customer satisfaction surveys. With this approach, policies might even be established where employee compensation depends upon how well satisfaction-survey goals are met. Care needs to be exercised when capturing and using customer inputs, since the best intention can lead to playing games with the numbers and/or a VOC silo effort that is not integrated in the overall business management system. From an effectiveness point of view, one might even question whether customer satisfaction is the most important measurement to track. Why? Often customer satisfaction does not correlate as well as we might think to future customer’s buying behaviors – a critical factor. This presentation will describe an integrated business management system that effectively blends VOC needs, wants, and desires with metrics that move organizations toward achievement of the 3 Rs of business; i.e., everyone doing the Right things, and doing them Right, at the Right time.

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The Integrated Enterprise Excellence System: Overview Books

Books /

This version is a MOBI file that will work with the Kindle eReader. This book is an overview of a three-volume hardcover set (Integrated Enterprise Excellence, Volumes I-III). It discusses how the application of IEE methods, tools, and techniques can overcome the enterprise management challenges of the twenty-first century and the limitations of traditional business measurement systems. Integrated Enterprise Excellence (IEE) is a new organizational governance system that integrates analytics with innovation. The IEE system shows business leaders what to measure and report; when and how to report it; how to interpret and use the results to establish goals; how to orchestrate work activities; and how to develop strategies that are consistent with established goals. These strategies ultimately lead to specific projects that enhance organizational focus and success. The kindle e-book can be transferred to your Kindle in one of two methods. 1. Plug the Kindle into computer using the USB cord. Copy the book .mobi file into the folder titled document on the Kindle. 2. Email the e-book .mobi file to your assigned send-to-Kindle e-mail address. This email can be found on the Amazon “Manage your Kindle” web pages or in the settings on your Kindle. Note: You may have to go to the Manage Your Kindle web pages to approve each email address that you use to send files to your Kindle. For an EPUB file to use with all other eReaders, please go to: http://www.smartersolutions.com/pdfs/online_database/asset.php?documentid=184.

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Risk Mitigation in an Enhanced Business Management System: How-to Description and Webinar

Business Management System, Integrated Enterprise Excellence /

A few Lean Six Sigma project-problem statements read: Avoid problem [blank] from ever happening again. We can apply the standard DMAIC process to this issue to provide improvement recommendations to the organization, but is this the most efficient path to take? The choice to execute a DMAIC project will take significant time and many of the steps are not very useful. In this webinar we will provide a sequence of Lean Six Sigma tool usage that will provide a very comprehensive and long standing risk mitigation effort that is more than just using an FMEA.

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Quality Assurance in an Enhanced Business Management System: Description and Webinar

Business Management System, Integrated Enterprise Excellence /

Many organizations align their Lean Six Sigma efforts with the quality department, but keep the efforts completely separate. There are a number of Lean Six Sigma tools that can be applied to the QA and QC efforts of an organization to drive significant improvements. This is not running a Lean Six Sigma project, but the use of certain tools to assess the performance of the inspections, the quality of the auditing, and more. We find that most organizations have a high level of faith in their QA and QC programs without understanding the power and effectiveness of these efforts. In this webinar we will show you a series of Lean Six Sigma measure, analyze, and control-phase tools that individually can assess the true QA and QC performance and lead to quick and inexpensive improvements.

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DFSS Methodology Six Sigma in an Enhanced Business Management System: Description and Webinar

Design for Six Sigma, Lean Six Sigma /

You may hear that Lean Six Sigma is only for the improvement of existing processes. That is not true, it is more versatile, but you may not realize it. Design for Six Sigma is a requested class by many organizations because they think it is needed to work on any design or research project. You should know that you can work on these processes without taking any additional classes and be successful. In this webinar we will provide examples of how to re-order the project road map tool sequence in order to use the standard Lean Six Sigma tools to improve design processes and products. Most Lean Six Sigma practitioners do not realize how to apply their tools outside of a typical project to help their organization, and this is a big way to help.

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Project Management Methodology in an Enhanced Business Management System: Description and Webinar

Business Management System, Integrated Enterprise Excellence /

Described is the integration of the project management methodology in an overall enhanced Integrated Enterprise Excellence (IEE) Business Management System so that the enterprise as a whole benefits from the timely completion of implementation projects.

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Root Cause Analysis Methodology in an Enhanced Business Management System: Description and Webinar

Business Intelligence and Analytics, Data Analysis /

The Lean Six Sigma toolset is not very efficient in addressing root cause identification for an single event (special-cause event) or problem, it works best to address chronic (common-cause problem) issues. That should not imply that there are not Lean Six Sigma tools that can be used to support a root cause analysis or corrective action effort. In this webinar we will show you a set of Lean Six Sigma tools that can be applied to these efforts, which may seem familiar to an RCA practitioner but they have different names in Lean Six Sigma. We will work through a general corrective action event and show how the Lean Six Sigma practitioner can use their skills to quickly determine the root causes in a method that everyone will understand. Take-aways: – Identify the Lean Six Sigma DMAIC tools that are beneficial in a RCA; – Describe how the use of the DMAIC tools overcome one of the great weaknesses in RCA.

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Scorecard Development Process in an Enhanced Business Management System: Description and Webinar

Business Scorecards, Performance Measurements /

An enhanced scorecard development process is available through the Integrated Enterprise Excellence (IEE) Business Management System.  The IEE system provides among other things scorecard reporting from a process output point of view that includes variability associated with the process.

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