Kaplan and Norton in a paper in 1992 presented the traditionally-used balanced scorecard approach. This scorecarding system is to track businesses in the areas of: business processes (internal), customer, financial and learning and growth. Balanced Scorecard Approach and Performance Organizational Measurement Balance It is important to have balance in scorecards. The reason for […]
Balanced Scorecard Approach Read More »
The topic of autocorrelation data analysis came up during my Lean Six Sigma Master Black Belt course last week and in two coaching sessions the prior week. Since this is an uncommon topic, it surprised me. I am using the blog to record the answers provided in class and in coaching sessions. Autocorrelation Data Analysis:
Autocorrelation Data Analysis Read More »
Implementing BPM can cause undesired, risky effects. Forrest and Rick present this webinar to help you avoid a errors in a BPM implementation with 5 detailed tips to launch BPM successfully.
Business Process Management Key Process Indicators are used to monitor the business performance of an organization. However, are we selecting, tracking, and making the best decisions relative to organizational KPIs? I say that often there are problems with the traditional approaches. Described next are some issues with traditional approaches, along with resolution. Business
Business Process Management Key Process Indicators Read More »
An enhanced business management system is described in these books on business process management. This Integrated Enterprise Excellence (IEE) approach to BPM provides among other things predictive scorecards.
Books on Business Process Management: An Enhanced Business Management System Read More »
Business Process Management Notation (BPMN) is a process diagramming method that is relatively new to me, but I find it very useful. I first saw it about two years ago on a consulting contract in Finland where there were process improvement professionals from around the European Union. They told me that the BPMN method was quite
Business Process Management Notation (BPMN) Definition Read More »
Business Process Management System in Healthcare can have its benefits when there is a wise implementation. Described will be the benefits of an enhanced implementation approach to Business Process Management (BPM). A BPM book and other references are included that can be used for execution of the techniques. Business Process Management System in Healthcare and Benefits
Business Process Management System in Healthcare Enhancements Read More »
Learn the benefits of a process driven organization. Unhealthy and possibly destructive behaviors emerge when management creates goals and objectives by which to measure the success of the workforce. This management methodology is likened to the risks of gambling. Truly great leaders aren’t just rolling the dice. This whitepaper can start guiding management away from dicey systems to creating a stable, more enjoyable organization.
What are Effective Management System Characteristics? Read More »
“Starbucks introduced Lean concepts to their stores in 2009… The result is that there was more same store revenue with less operating costs. Target was losing ground to competitors in sales. They tested new upscale products with a focus on colors rather than low cost. It worked so it was spread to all stores. Now they are a leader and sales are up.” Want to make sure your Business Process Management (BPM) deployment runs successfully like Starbucks and Target? Download this whitepaper to learn BPM deployment risks to avoid!
Effective Business Process Management Software Development Read More »
Business Process Management System in Hotels has a lot of opportunity. Recently I gave a presentation in Las Vegas at the ASQ Service Quality Conference. In this presentation, I described a methodology that described how to integrate Business Process Management with Lean Six Sigma so that improvement projects were identified that benefit the enterprise as
Business Process Management System in Hotels Read More »
