An enhanced scorecard development process is available through the Integrated Enterprise Excellence (IEE) Business Management System.  The IEE system provides among other things scorecard reporting from a process output point of view that includes variability associated with the process.

If you are at the receiving end of fire-fighting activities that are triggered by a late recognition of performance changes, then this topic may be considered as a fire-prevention webinar. In the DMAIC measure phase and analyze phase, we are taught many tools that can assess a process’ performance before working a project. Unfortunately, our organizational leadership does not support using these tools to evaluate routine performance. In this webinar we will show how to use the measure-phase tools (control charting) to perform routine assessments and build a set of rules that trigger an action before a problem occurs, and to use the analyze-phase tools (hypothesis tests) to evaluate if the difference we see between people or departments is real (significant) or just a random difference (non-significant). How much smoother could things operate if we tested our beliefs before we jumped to take action?