Enhancing Quality in a Service Organization: Description and Webinar
Quality is a key characteristic of a successful business. But should all businesses define quality in the same way??? The typical definition involves the meeting of a specification, but what if there is no specification? How do you define quality when there are no specifications? This video will make a compelling case that if you adopt a definition of quality that involves the execution of your processes, you will not have a method to measure quality outside of the traditional manufacturing environment. View this recorded webinar and learn how to begin a quality program in your non-manufacturing business!
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