Amazon now offers a two-book-set titled Lean Six Sigma: A Handbook and Solutions Manual for Green Belt, Black Belt and Master Black Belt Process Improvement Projects (2-book Bundle).
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Enterprise Performance Reporting System (EPRS) software provides, in addition to reports of performance, guidance on where long-lasting improvements should be directed so the bottom-line of an organization is enhanced.
To transform or not when creating a control chart for non-normal data is question that is often asked. However, I suggest broadening this “control chart non normal distribution” question to a general question of how-to best determine and report process stability and capability of a process; i.e., not “control” the process. With this re-scoped question,
Control Chart Non Normal Distribution and Process Stability with Capability Assessment Read More »
My ″ Fitbit Charge 2 Reviews and Poor Customer Service Assessment ″ is an illustration of how a company can created a system that shouts, ″we are not interested addressing voice of the customer wants, needs, and desires″.
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Organizations benefit when “avoiding survey bias questions” is given a priority. Biased survey questions can lead to a distorted image of the wants, needs, and desires of customers. Customers’ opinions often change over time. A survey that has biased questions can lead to deception and lost customers because the provider of the service may not
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Lean Six Sigma training teaches: – Leadership – Problem solving – Data analysis – Successful presentations – Data visualization – Process diagramming – Change management – Project management – Financial benefit analysis and more…. Oh yes, you also learn how to improve your business and save them money! These skills are transferable to every business, organization, or process that you will meet in your career. If you are questioning the value of these training courses, you will find that many companies ask their lean six sigma students to commit to an extended employment contract to keep them from leaving for a better job based on their new skills. This video discusses the Lean Six Sigma training options available through Smarter Solutions in a way that you will be figure out if the training is for you and at what level of training would be the best choice. We will discuss both classroom and online training for four levels of Lean Six Sigma training: Yellow Belt, Green Belt, Black Belt and Master Black Belt. If these names intrigue you, then check out this recorded webinar.
Boosting Your Career and Company with Lean Six Sigma Training Read More »
Our car experienced a Ford Fusion Power Steering Assist Fault. The car would start but the power steering would not work. This 2012 Ford Fusion car, which had less than 48,000 miles, was then towed to the Covert Ford Service and Dealership on the Saturday morning before Memorial Day; i.e., May 23, 2015. Fortunately the car
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In the book, Playing to Win how Strategies Really Work, Management Systems is one of the five interrelated-questions described in the document. How to address the Management Systems aspect of this book’s content will be described in this blog. Strategy in the book highlights that it is about knowing what to do and what not
Playing to Win how Strategies Really Work Management Systems Read More »
″Enhancing Operational Excellence through End to End Process Management- TD Bank Case Study″ was the title of a recent webinar conducted by Leslie Behnke. Leslie is Vice President Process Improvement and Service Quality at TD Canada Trust. Highlights of this webinar are presented as quotes below. A link to view a recording of this webinar
TD Bank Case Study – Enhancing Operational Excellence Read More »
Leslie Behnke, Vice President Process Improvement & Service Quality shares insights and strategies on End to End process management as a means to accelerate business results. Leslie will cover TD Bank’s evolution towards operational excellence touching on the development of process expertise as a core competency, the role of the Service Quality Lean Six Sigma Center of Excellence, and the role of Executive sponsorship to drive end to end thinking and cultural change throughout the organization. View this one hour webinar to hear from Leslie on these critical success factors to delivering exceptional business results by leveraging the End to End Process Management approach.
