″Enhancing Operational Excellence through End to End Process Management- TD Bank Case Study″ was the title of a recent webinar conducted by Leslie Behnke. Leslie is Vice President Process Improvement and Service Quality at TD Canada Trust. Highlights of this webinar are presented as quotes below. A link to view a recording of this webinar […]
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Leslie Behnke, Vice President Process Improvement & Service Quality shares insights and strategies on End to End process management as a means to accelerate business results. Leslie will cover TD Bank’s evolution towards operational excellence touching on the development of process expertise as a core competency, the role of the Service Quality Lean Six Sigma Center of Excellence, and the role of Executive sponsorship to drive end to end thinking and cultural change throughout the organization. View this one hour webinar to hear from Leslie on these critical success factors to delivering exceptional business results by leveraging the End to End Process Management approach.
Realizing that you are old is not an easy pill to swallow, but we all encounter these incidents at some point in time. I will share a recent experience that highlighted how old I am. Hopefully you will share any age-enlightening experience that you have had in a comment to this blog. This dialog could
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Organizations need an effective leadership and management approach so that the right activities occur throughout the enterprise, and the organization as a whole benefits. Effective Leadership and Management: Sinek and ″Leaders Eat Last″ Simon Sinek, author of Start with Why, emphasizes in his newer book, Leaders Eat Last, that organizations need to highlight the human
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The Six Sigma Methodology – Hypothesis Testing has applicability in the execution of improvement efforts to processes via a Lean Six Sigma Define-Measure-Analyze-Improve-Control (DMAIC) roadmap or the enterprise as a whole. With both efforts, it is important to first determine what measurement is to be improved through this undertaking. At the enterprise level, one could
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Stephen Covey 8th habit achievement is not a trivial undertaking; i.e., from effectiveness to greatness. In the book Made to Stick, the authors highlighted the following points from Stephen Covey’s 8th Habit: From Effectiveness to Greatness: Stephen Covey 8th Habit Achievement Challenges The following was determined by polling 23,000 employees from a number of companies
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The shades of green for Lean Six Sigma Green Belt training can lead to significant differences in the amount of green-backs (i.e., US dollars) that a company receives from their efforts. Lean Six Sigma Green Belt training and execution of its process improvement methodologies so that the enterprise as a whole benefits can result in BIG
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What is the best problem statement for starting an effort that takes an organization from business chaos to competitive advantage? 1. Improvement projects are not positively impacting the bottom line. 2. Scorecards are not effective and need improvement. 3. Total revenue and profit margins are unsatisfactory. 4. Quarterly reviews are lengthy and have questionable value. 5. Organizations are operating in silos. This webinar will reveal our answer to this initiation question and also address how to overcome the additional four challenges. From this interactive webinar, improvement practitioners to executive leadership will learn what can be done to gain an enterprise-wide competitive advantage.
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A postal truck , without a driver, jumped our driveway’s retaining wall, and crashed into our front-yard trees. As the photo below shows, a postal truck miraculously squeezed between two trees and hit a third tree in our front yard. This accident could have been a lot worse; fortunately no one was injured. My wife heard
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Creating a Critical Thinking company needs to be a part of addressing the question that Melissa Korn presents in a Wall Street Journal (WSJ) article, ″Bosses Seek ´Critical Thinking,´ but What Is That?″ Korn’s WSJ article notes that there has been a doubling of job posts for critical thinking since 2009; however, it is not
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