Uncategorized

Lean Six Sigma training and certification is often pursued as a personal growth objective or as a component in an organizations lean Six Sigma deployment undertaking.  The various lean Six Sigma designation of ″belts″ is to be an indicator of individual proficiency in the application of lean and Six Sigma tools to improve processes, where, […]

To transform or not when creating a control chart for non-normal data is question that is often asked. However, I suggest broadening this “control chart non normal distribution” question to a general question of how-to best determine and report process stability and capability of a process; i.e., not “control” the process.  With this re-scoped question,

My ″ Fitbit Charge 2 Reviews and Poor Customer Service Assessment ″ is an illustration of how a company can created a system that shouts, ″we are not interested addressing voice of the customer wants, needs, and desires″.

Organizations benefit when “avoiding survey bias questions” is given a priority.  Biased survey questions can lead to a distorted image of the wants, needs, and desires of customers. Customers’ opinions often change over time. A survey that has biased questions can lead to deception and lost customers because the provider of the service may not

This year is the 50th anniversary of my 1967 Chevrolet Malibu.  This car was the first vehicle I ever owned, which was purchased new.  This vehicle has been with me one half of a century!     Several years ago my Malibu was restored, which included returning its color to its original look; i.e., mountain

I was talking with a friend this week about a problem with a company that we both know.  This manufacturing company has sustained a very capable and stable process for a number of years.  The process is well documented with good in-process metrics.  They even have strict rules on making changes to the equipment, which