An opportunity for improving voice of the customer input using a customer satisfaction survey will be described. Care needs to be executed when obtaining voice of the customer input using a customer satisfaction survey. If caution is not exercised, confusion and distortion can result. To illustrate this point, I will share a recent experience that […]
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In a recent VIP Dallas Cowboys football stadium tour (i.e., AT&T Stadium), I took notes on what the tour guide said. Before sharing my observations, one thing needs first to be highlighted. This facility was build with effective process execution in mind so that there would be financial gain for the facility owner and excellent
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A Circuit of the Americas Tour of Austin’s Formula 1 race track (F1 race track) is something both my wife and I found to be very enjoyable. Last month the Austin ASQ section sponsored a tour of the Circuit of the Americas, which my wife and I attended. About 60 ASQ members and
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You are guaranteed up-to-date, refined training material when taking a course from Smarter Solutions. Our latest refinement reformulated the structure of the classes so that the participant has further benefits! Download this webinar and hear the easier-than-ever ways to get Lean Six Sigma certified with the same comprehensive learning experience from Smarter Solutions. Discover the advantages we offer as we unveil the new course structure and the up-to-date course content.
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Malcolm Gladwell’s Talent Myth was described in his book, What the Dog Saw: and other adventures. This blog makes reference to the book’s chapter titled ″The Talent Myth: are smart people overrated?″ In this chapter, Gladwell does an excellent job presenting observations about Enron´s culture that apparently contributed to the company’s downfall around the turn
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When addressing assisted living problems and resolution one needs to examine processes. An Internet search on the phrase ″assisted living problems″ will lead to articles and blogs on health and care issues for the elderly. These are important topics; however, the focus of this blog will be on the serving of meals to assisted living
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Find out how your leadership can take full advantage of Lean Six Sigma Belts, and also how anyone can sell their attendance in a Lean Six Sigma Belt class to management! Lean Six Sigma is a money-saving, profit-gaining methodology that can be leveraged in any business industry. Long-term Lean Six Sigma instructor, Rick Haynes, will engage attendees through this 1-hour presentation. Note: Audio stops at 46 minutes 15 seconds but continues quickly in 1 minute 15 seconds.
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Download this infographic guide that lists the under-recognized benefits of trained Lean Six Sigma Belts. Use these pointers to advocate the benefits of Lean Six Sigma training for your organization. For more details, check out the full webinar also available on the Online Resource Library.
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For a building quality management system objective, one can benefit if they could utilize an Integrated Enterprise Excellence (IEE) system structure. IEE provides a fact-based management system for processes that is aligned to the financials. Details of implementing the IEE system are described in a five-book series. The book, Integrated Enterprise Excellence Volume II, Business
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Access the recording of “Why Managers Want Lean Six Sigma Belts Working for Them” To access a recording of this webinar detailing the many talents of lean six sigma belts, which was held on June 26, 2014, please visit https://www.smartersolutions.com/pdfs/online_database/login.php?redirect=312 About the Presenter: Rick Haynes Rick is the Director of Client Services at Smarter Solutions, Inc.
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