TD Bank End To End Process Management: Case Studies

An effective end to end process management system can break down organizational silos so that the enterprise as a whole benefits.

TD Bank’s End to End Process Management Program is described in two recorded webinars (below)

Integrated Enterprise Excellence (IEE) is an operational excellence methodology that provides the framework for creating an organizational end to end process management system.

IEE System for End to End Process Management

The IEE system builds upon past methodologies to create a next generation business management and end to end management of process system

 

Business Management System

 

A 9-step IEE System for End to End Management of Processes

Step 2 of the IEE 9-step operational excellence provides an important aspect for creating an overall system for end to end management of processes.  In the IEE value chain (step 2 of the 9 steps), end to end processes are described along with their associated 30,000-foot-level predictive measurements. This form of end to end process management metric reporting basically addresses the issues described in a one-minute video.

End to End Process Management

The end to end IEE value chain (step 2) basically describes what the organization does and how it measures what it does. Other steps involve the organizational analyzes and improvement so that the big picture benefits.

Creating an IEE End to End Management of Processes System

Webinar TD Bank Video 1: Enhancing Operational Excellence through End to End Process Management

Check out the video presentation given on May 7, 2015 by Leslie Behnke, Vice President of Process Improvement and Service Quality at TD Bank.

Webinar TD Bank Video 2: Exceptional Business Results – TD Bank’s Continuous Improvement Case Study

Check out the video presentation given on April 17, 2014 by Leslie Behnke, Vice President of Process Improvement and Service Quality at TD Bank.

 

 

Contact Us to set up a time to discuss with Forrest Breyfogle how your organization might gain much from an Integrated Enterprise Excellence (IEE) Business Process Management System with its end to end management system.

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