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TD Bank Vice President of Process Improvement and Service Quality, Leslie Behnke, gave a keynote presentation. This speech occurred at the PEX Process Excellence Conference on January 21, 2014. She also was interviewed at the conference; Leslie’s interview was recorded and transcribed. In her presentation, Leslie described the foundation development for an end to end business process excellence […]

Over 50 free business webinars online training describe enhanced methodologies for the execution and integration of predictive performance measures, analytically/innovatively determined strategies, and improvement efforts that benefit the enterprise as a whole. These free recorded business webinars describe very practical concepts that can be applied immediately in both manufacturing and transactional operations. An additional live

How to increase revenue in business is a question that is often asked? To address this desire, a business may set goals throughout its functions; however, this common approach for increasing revenue can lead to playing games with the numbers and unhealthy, if not destructive, behaviors. Another approach for how to increase business revenue is

The enhanced business performance management topics described in more than 50 free articles, videos, and recorded webinars, provide direction, among other things, on how to improve organizational key performance indicators (KPIs) metrics. Included also from this Smarter Solutions’ resource center library, where the business performance management articles reside, is a description of how to integrate these enhanced business

Obviously, making money is important to businesses; however, primary focus for increased profitability is often given to cutting costs. Initially benefits can be achieved with a cost-savings strategy, but, after low-hanging-fruit is harvested, the benefits from this effort can be detrimental to the long-lasting health of the business. In contrast, organizations experience lasting benefits when

The Porter value chain is enhanced when predictive performance measures are included.  A business process management (BPM) system implementation, which uses an enhancement to Porter’s methodology, gains much when it incorporates a structured inclusion of predictive metrics that have a natural balance in its use of a value chain.  Porter Value Chain Benefits Michael Porter’s

Kaplan and Norton in a paper in 1992 presented the traditionally-used balanced scorecard approach.  This scorecarding system is to track businesses in the areas of: business processes (internal), customer, financial and learning and growth.      Balanced Scorecard Approach and Performance Organizational Measurement Balance It is important to have balance in scorecards.  The reason for

A BPM system methodology is available for organizations to enhance their strategic planning process, scorecarding process, and process improvement methodology. This system integrates Business Process Management (BPM) with Enterprise Process Management (EPM) using an Integrated Enterprise Excellence (IEE) approach.  This methodology will be referenced as the IEE BPM/EPM system. Improving the Strategic Planning Process Organizations