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30,000-foot-level Reports with Predictive Measurements

30,000-foot-level charting provides a means to create a predictive measurement statement, which quantifies what internal or external customers of a process are experiencing over time; i.e., Voice of the Customer (VOC). The 30,000-foot-level control chart tracks the output of a process at a high level and is not intended to be used to determine if and when timely process input adjustments should be made.

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Business Management System: Issues and Resolution

Executive leadership benefits when it has a business management system that orchestrates predictive scorecards, analytically/innovatively determine strategies, and identification/execution of process improvement projects that benefit the enterprise as a whole. Current business practices have shortcomings relative to the integration of these methodologies.

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